DELL Computer Support. What's your experience

I personally own many Dell computers (laptops, desktops, LCDs, etc). I'm a fan of the direct to consumer and "relatively" good deal. I'm also savvy enough to fix most problems (besides hardware failure) on my own, so I've not had to interact with tech support.

I've heard varying opinions on Dell Tech Support, mostly it seems negative. I wondering if you wouldn't mind sharing your opinion on Dell tech support. Did it work for you? Did it resolve your problem? Did it cause you to reconsider another computer manufacturer and pay a little more to get better support?

I'm just trying to get a broader first hand feedback since I've never used it myself.

Thanks!